Previous incidents

July 2024
Jul 19, 2024
1 incident

App is unavailable

Downtime

Updated Jul 19 at 07:28am EDT

The issue has been identified as due to CrowdStrike. We are implementing the required fix now on the servers.

https://techcrunch.com/2024/07/19/banks-airlines-brokerage-houses-report-widespread-outages-across-the-globe/

2 previous updates

Jul 11, 2024
1 incident

Can't Log In

Degraded

Resolved Jul 11 at 12:01pm EDT

The issue was identified and a fix was pushed. Users can now login.

1 previous update

June 2024
Jun 06, 2024
1 incident

Backend Website Unavailable

Downtime

Resolved Jun 06 at 11:08am EDT

We identified the issue as an issue connecting to a backend service that was required for the application to run. Out team was notified though with travel to a conference were not able to respond while in the air. We are adding additional monitoring to this server as it's the first error it has had in 9 months.

1 previous update

May 2024
May 25, 2024
1 incident

Event Delays

Degraded

Resolved May 25 at 10:00am EDT

We identified the issue as a network event with AWS Vendor code not recovering well from the event. We've logged an internal ticket to investigate if we can recover automatically from this in the future.

1 previous update

May 20, 2024
1 incident

Email Event Delay

Degraded

Resolved May 20 at 04:15pm EDT

Weekend updates to handle bot clicks created a condition where the email event loading service was active and stalled simultaneously. The service was restarted and the backlog has finished processing the data. Additional monitoring for the scenario was added to our internal Ops dashboard.

1 previous update